Customer Reviews Matter!

How Important Are Customer Reviews for Your Business?

93% of Internet users claim that reading a review has impacted their buying habits.

Key Insights on Customer Reviews

Statistics show the undeniable impact of customer reviews on purchasing decisions.

Customers are 1.5X more likely to be influenced by a review than a discount offer.

Over 25% of consumers trust a rating only if it has 11-50 reviews, while 19% expect between 51 and 100.

53% of customers expect businesses to respond to negative reviews within a week, with 1 in 3 expecting a response in 3 days or less.

86% of users think twice before purchasing from a company with bad reviews, and 92% only engage with businesses with 4-star ratings or higher.

73% of all online reviews are hosted by Google, far more than competitors like Yelp (6%) and Facebook (3%).

Customers are likely to spend 31% more on businesses with “excellent” reviews, and negative reviews can lead to losing up to 30 customers.

Understanding the number of reviews required for building consumer trust.

Based on recent surveys, consumers need to see a certain number of reviews before they trust them:

Over 25% of consumers only trust a rating if it has between 11 and 50 reviews.
19% of shoppers expect between 51 and 100 reviews before forming a strong opinion.

What do consumers expect when businesses face negative reviews?

Consumers expect businesses to respond quickly to negative reviews. According to ReviewTrackers:

53% of customers expect a response within a week, while 1 in 3 expects it within 3 days or less.
63% say at least one company they reviewed never responded to their feedback.
Customers lose trust when businesses don’t act on feedback promptly.

Online reviews are crucial because they influence potential customers decisions, build trust, and enhance your brand’s credibility.

Clean Reviews provides a centralized platform to view, respond to, and analyze feedback across various review sites.

Yes, Clean Reviews allows you to filter reviews by rating, date, or platform, making it easier to prioritize feedback.

Yes, our platform provides in-depth analytics on your reviews, including trends, customer sentiment, and areas for improvement.

Yes, we offer a mobile app that lets you manage your reviews on the go, ensuring you never miss important feedback.

We support all major review platforms, including Google, Yelp, Facebook, and more.